Working with reputable suppliers

We work with reputable suppliers and to ensure that our products are produced under acceptable working conditions, all our major suppliers are audited following the SEDEX Smeta scheme .

For further information about SEDEX visit
http://www.sedexglobal.com/ethical-audits/smeta/

Our full Workplace Code of Conduct is available on request.

Quality control

All Filofax products conform to relevant recognised standards of quality and we undertake inspections of all products to determine that these quality standards are implemented effectively at our suppliers. All inspections are conducted using proven ISO Quality Management standards and are undertaken by our own QC teams.

Employee voice

Here at Filofax we are keen to give employees a voice and our flat management structure ensures their views and ideas can be aired and discussed directly with company decision-makers. We believe that communication is a two-way process and our CEO spearheads staff communication of company news and updates via his written monthly briefings.

Charitable causes

We have raised over £750,000 for the charity, Breast Cancer Campaign, by donating money raised through the sale of a special pink personal organiser. More recently we have established a partnership with Springboard for Children, a charity that works within schools to help children who are struggling to read and write. Donations are made to both charities from the sale of every organiser.

Photography courtesy of Davina Foster & Stephen Carrick-Davies.

Customer service

We listen to our consumers through social forums, product reviews and regular research and encourage all types of feedback. We like to hear when we’ve got things right but it’s also important to know when we could do better. An internal review process ensures that all feedback is heard and considered.

We want to offer the best customer service and user experience on our website. You will not find a wider range of Filofax products, more detailed information, community and advice in one place anywhere else. And, in the event that you need our help, you will find our customer service representatives efficient and helpful with excellent product knowledge.

Being environmentally responsible

Our objective is to minimise any environmental impact through a progressive environmental policy covering all areas of our business:

— the design, sourcing and manufacture of our products
— the working conditions in our suppliers’ factories